1. General

These Terms & Conditions apply to all purchases made from Talash Sewing Centre.
By placing an order, you agree to be bound by these terms.
We reserve the right to update these terms at any time without prior notice.

3. Additional Charges

There are no additional charges beyond the product price and shipping, unless otherwise stated.
If you do not qualify for free shipping, delivery charges will be applied at checkout.

4. Product Information

We aim to ensure all product descriptions, specifications, and images are accurate.
However:

• Minor variations may occur
• Colours may differ depending on screen settings

If you require clarification before purchasing, please contact us.

5. Orders & Acceptance

All orders are subject to acceptance and availability.
We reserve the right to:

• Cancel or refuse any order
• Request additional verification before dispatch

6. Delivery

Orders are typically dispatched within 48 hours of receiving payment.
Delivery is usually 1–3 working days from dispatch, unless otherwise stated.
For international shipping, customers must contact us for a custom quote.
Due to the size and value of certain machines, delivery may be kerbside unless otherwise arranged.

7. Installation & Usage

Some machines, particularly industrial equipment, may require professional installation and setup.
We recommend contacting us before purchase for advice.
It is the customer’s responsibility to ensure:

• Proper installation
• Safe and correct usage

8. Damaged Deliveries

If goods arrive damaged:

• You must accept the delivery
• You must clearly note the damage when signing

⚠️ If goods are signed for as received in “good condition”, we may be unable to process a claim with the courier.

9. Returns & Refunds

Due to the nature of our products, strict return conditions apply.

• Items must be unused
• Items must be in original packaging
• Items must be in fully resaleable condition
• All accessories must be included

Timeframes:

• You must notify us within 3 days of receiving your order
• Items must be returned within 2 days of notification

Costs:

• Return shipping is the responsibility of the customer
• Shipping and handling fees are non-refundable

10. Faulty or Defective Items

If an item is faulty:

• Must be reported within 2 days of delivery
• Must be returned within 2 days after reporting

All products are tested before dispatch.
If the item is found not to be defective, return shipping charges will apply.

11. Change of Mind (UK Distance Selling)

Under UK Distance Selling Regulations:

• You must notify us within 3 days of delivery
• Items must be unused and in original condition
• Items must be returned within 2 days of notification
• Return shipping costs must be covered by the customer

12. Software Returns

Software products are only eligible for return if:

• They remain sealed
• They have not been opened or unboxed

13. Return Rejection

Returns may be refused if:

• Items are used or damaged
• Packaging is incomplete
• Items are not in resaleable condition

If a return is rejected:

• The item will be returned to the customer
• Return shipping costs will be charged

14. Warranty & Repairs

Warranty varies depending on the product.
We are not responsible for damage caused during return transit due to poor packaging.
Customers are responsible for:

• Collection and delivery cost
• Secure packaging of returned items

15. Liability

We are not liable for:

• Indirect or consequential losses
• Incorrect installation or misuse

Our liability is limited to the value of the purchased goods.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales