Delivery & Shipping

When will my order be dispatched?

Orders are booked with our courier within 48 hours of receiving payment.
How long does delivery take?

Delivery is typically 1–3 working days from dispatch unless otherwise stated.
Do you offer international shipping?

Yes — please contact us directly for a custom shipping quote.
What should I do if my item arrives damaged?

Please accept the delivery and clearly note any damage when signing.

Important:
If goods are signed for as received in “good condition”, we may be unable to process a damage claim with the courier.

Return and Refund

How do I start a return?

Please contact us by email before sending any items back.
Do you accept returns?

Yes — however, due to the nature of our products, strict return conditions apply.
Conditions! When we accept Return

- Items must be unused and in original packaging
- Items must be in fully reasonable condition
- All accessories must be included
Software return conditions

- Software products can only be returned if they remain sealed
- Software must not be opened or unboxed
Time Frame of Product Return

- You must notify us within 3 days of receiving your order
- Items must be returned within 2 days of notification
Cost on Product Return

- Return shipping is the responsibility of the customer
- Shipping and handling fees are non-refundable
Can I return an item if I change my mind?

Yes, under UK distance selling regulations:

- You must notify us within 3 days of delivery
- Item must be unused and in original condition
- Must be returned within 2 days of notification
- Return shipping is covered by the customer

Faulty or Defective Items

What if my item is faulty?

- Must be reported within 2 days of delivery
- Must be returned within 2 days after reporting
Do you test product before dispatch?

Yes - Our All products are tested by our experts before dispatch.
If the item is found not to be defective, return shipping charges will apply to the customer.
What if the item is not defective?

If the item is found not to be defective, return shipping charges will apply.

Return Rejection

When can returns be refused?

- Items are used or damaged
- Packaging is incomplete
- Items are not in resalable condition.
WHAT WILL HAPPEN IF THE RETURN IS REJECTED

- The item will be sent back to the customer
- Return shipping costs will be charged

Warranty Repairs

How do repairs work?

- Customers are responsible for collection and delivery costs
- Items must be securely packaged

We are not responsible for damage caused during return transit due to poor packaging.
Product photography disclaimer

We aim to display colours as accurately as possible. However, colours may vary depending on screen settings and devices.
If you require clarification, please contact us before purchasing.