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FAQ

ITEM DELIVERY TIMES

Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at SALES@BROTHERMACHINES.CO.UK to review the status of your order. Refunds will be handled through email if necessary

RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at SALES@BROTHERMACHINES.CO.UK

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SALES@BROTHERMACHINES.CO.UK and send your item to the address at the bottom of the page.

HOW TO RETURN YOUR ITEM

To return your product, you should mail your product to the address at the bottom of the page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Having difficulties registering ?

If you are having trouble registering, try a different browser. Also restarting your device can help.

If you still have issues then email us on sales@brothermachines.co.uk,

Just let us know your details and we will register your account for you

Can I buy or pickup from your shop in Streatham?

Our shop in Streatham holds a large stock of Industrial and domestic sewing machines.

Most of the items on the website are sent direct from our supplier

To check if we have your item in stock then call the store number and we can assist you.

UP TO 60% OFF

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